Privacy policy
Before you give us your consent on the processing of your personal data or provide us with your personal data within any form on our website, we kindly ask you to read this Privacy Policy carefully, so we can be sure that you completely understand the conditions under which we would cooperate.
This Privacy Policy applies to your use of the Services, as defined in our Terms and Conditions.
This Privacy Policy explains when, where, and why we process personal data about people who use the Website, how we use it, the conditions under which we may disclose it to others, your rights in respect of your personal data, as well as how we keep it secure.
GENERAL
Whenever you access the Website, we collect log information and put cookies on your device, by which we track your activity on the Website. You can always opt-out of cookies except those without which the Website cannot work.
When you are a registered Customer, we may collect from you and process Cookie identifiers and data you specifically provide us with upon registration, including first name, last name, email, phone number, or social network ID (if assigned through Facebook or Google), time zone, IP address, and device type.
Specifically, if you are an Expert, we may also collect and process, besides the aforementioned information, the other data provided by you, including zip code, gender, year of birth, city of residence, and education experience.
We process your personal data only when we have lawful bases.
DATA WE COLLECT: SCOPE
The Company collects from you only the following information and only for the stated the below purposes:
- Account for Customer
The Company collects and processes personal data submitted by you upon registration and further editing of settings in your account.
When using the Website for the first time, you have to accept our Terms and Conditions and other necessary policies (such as the Privacy Policy and Refund Policy) during the registration and agree to the processing of your personal data by the Company. For this purpose, you have to confirm the following declaration of consent by clicking on the “ACCEPT” button underneath (if you do not want to give consent, please click on “REJECT”; the use of the Website will not be possible then):Yes, I understand and agree to the Terms and Conditions, including the Privacy Policy and Refund Policy.
For registration purposes, you are obliged to submit the following necessary information: your email and password. The remaining information (first name and last name, phone number, date of birth, links to social accounts) is additional. You may edit your Account anytime with additional information. At the same time, you are not required to provide additional information not specifically necessary for the registration, it is your choice.
We are not responsible for any consequences caused by sharing your personal information with the Experts.
- Account for Experts
The Company collects and processes personal data submitted by Experts upon registration on the Website. For registration purposes, Experts submit their email and password, passport data (including its scanned copy), CV, documents that confirm education and payment data, and in some cases, billing address.
- Order Details
The Company collects and processes your order details, including all the information you mention when you fill out the order form. The same applies to the information shared with the Expert via Messaging System and the instructions for the assignment.
- Posting of Information
We process personal data freely submitted to you on the Website. This may be a survey you fill in on the Website or feedback you provide us with. The details of our communication include any information you provide us with when you contact our customer support team to ask questions and solve any possible problems.
The Company may also process information provided by you (including content and messages) that you post on/through our Website, including personally identifiable information. By doing so, you acknowledge that any information you share through the Services will be available to the Website and to the Experts. You also acknowledge that parts of your content cannot be deleted as it may be connected to the Services received by you and used by the Experts.
Unless you opt-out, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
- Service Use, Cookies, and Other Similar Technologies
When you use our Services, we monitor and analyze web traffic and keep track of your behavior while using our Services. We may receive information about your IP address, proxy server, operating system, web browser, or mobile carrier and location based on phone settings. It helps us research the market and increase the quality of our service here at the Website. Additionally, we use cookies to understand and remember your preferences for your future visits.
All Customers can choose to be notified by their browsers about each time a cookie file is sent. Also, they can turn off the cookies via browser settings. Please note that disabling cookies may affect or limit some features and functions on our Website. You will be able to place orders regardless of the cookies policies’ settings.
If you have already agreed to cookies on our website and want to change or disable them, please use the following instructions for your browser.
- Safari
- Google Chrome
- Internet Explorer
- Firefox
- Billing Information
When you pay for a service on our Website, you provide us with payment and other information about you. Please note that we do not collect, process, or store your payment card details or other payment-related information on our Website. We just send it to third-party payment providers. Without this data, the Company would not be able to bill and provide you with the Service you have selected.
At the same time, for tax and financial reporting purposes, we store for a certain period of time only the following information: the Customer’s first name and last name, the last four digits of the card, the transaction number, and in some cases mobile phone.
- Sensitive Data
Unless you explicitly agree, the Company does not process your sensitive data.
- Pages on Social Networks
We maintain the Company’s official pages on social networks, such as Facebook. When you make interactions with our social network pages, such as subscribe to the pages, leave comments or preferences (e.g., ‘like’ our posts), we can analyze this data to measure our efficiency and conduct an analysis of our social media marketing in our legitimate interests.
- Information Required for Submitting Tax Documentation
To comply with the applicable tax and accounting legislation, we may be required to submit various tax documentation containing your personal data. For submitting tax documentation, we may process your personal data, including but not limited to your full name, country of citizenship, permanent residence address, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identifying number.
DATA WE COLLECT: PURPOSES
We may process the personal data you provided us voluntarily for the purposes defined below. From our perspective, we process your personal data to personalize the use of the Website to the fullest extent possible and to provide you with high-quality Services under the Terms and Conditions.
- Provision of Services
We process your personal data to authorize access to our Services and to fulfill our obligations under the Terms and Conditions for Services provision. Specifically, we use your personal data upon registration to help the Experts find your account or profile in order to provide you the Services.Please note that without the information provided by you under our Terms and Conditions, we will be unable to provide you with the functionality of our Website and connect you with the Experts.
- Payment Services
In order for you to use the Services, you will need to provide payment (e.g., credit card details) and billing information through our partners – third-party payment providers, which process your personal data by applying encryption and other security measures. Please see our Refund Policy for more information.
We use third-party payment providers to bill you through an online account payment in lieu of directly processing your credit/debit card information. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.
We may also use your payment card transaction data as shared by third-party service providers to confirm a specific transaction occurred and that you qualify for a promotional offer; for example, the date and amount of your purchase and the last four digits of your card number so that we can verify your purchase with our records.
- Communications
We may contact you via email and other ways, including through publicly available notices, for Services-related purposes (welcome letter, security and legal notices, announcements, Website updates, reminders, suggestions, etc.). We may also use your data to enable you to communicate with the Experts.
Your contact data (including email, phone number, etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:
- Feature development and product updates;
- Marketing activities;
- Support updates;
- Other service updates for improving your experience.
Having received the communications from us, you are always able to opt-out of such communications in each message, excluding legal notices or changes to user settings on the Website.
- Marketing and Promotion
We may process your personal data in order to analyze, personalize and improve our marketing practices unless our actions in this regard require your specific consent. We can also send you direct marketing emails and special offers unless our actions in this regard require your specific consent. But you may always opt-out of our marketing messages, using the mechanisms described under the respective link in each message and through the user settings.
- Analytics and Development
In order to establish new ways to improve the Website, find the points of interest in our Services and for the purposes of analytics, we monitor and analyze the personal data you provide us with, including information you provide upon the registration, the web traffic, cookies and usage data, such as the date and duration of your visit, your location, type of the device you used during your visit and other relevant data on the use of the Website.
The purpose of such analytics is to understand Customer engagement and satisfaction with certain features in order to improve the Customer experience, develop new useful features, and streamline our Services.
We may also carry out polls and surveys through the Website using external compliant services. You are not obliged to respond to them, and you may opt-out of such polls and surveys through user settings. In order to inform, optimize and serve you relevant advertising based on your past use of our Services, we may process your Customer data and cookies.
- Support
In case of any disputes on the Website, we may use data (including communications) to resolve such matters, supervise Customer and Expert behavior on the Website, and respond to any complaints or requests.
- Compliance with Legal Requirements
We process certain payment information to comply with applicable legal requirements in the field of finances and/or accounting. We also may process the data collected on the platform in connection with legal requests we receive from you or any other competent person and/or body, and we may use this information to exercise, defend and/or establish our legal rights.
- Fraud Prevention
Certain information, such as your log information, payment information, and your behavior on the Website are subject to our supervision to prevent fraudulent activities on the Website and assist you with your needs.
- Changes
If the Website decides to change the purposes of processing specified above, we will inform you about such changes prior to the use of your personal data within the newly set purposes. The notification of such changes will be sent to your email, and you will have to provide your consent for the amended purposes unless the additional purpose of processing is compatible with those listed above.In case you do not want to provide us with the requested personal data for the purposes specified above, you may not have access to certain functions of the Services.
- Archival Purposes
We may archive your information in the event of a legal need to prove certain events (e.g., in the establishment, pursuit, or defense of claims), which is our legitimate interest.
- Responding to Contact Initiated by You
When you contact us (e.g., via contact forms, email, or chatbots), you may provide us with your contact info, which we may use to respond to you. Providing information about the Company is our legitimate interest.
- Combating Inappropriate Behavior and Promoting Safety
We examine information about the operation and use of our Website to verify Customers and accounts, enhance security and combat inappropriate behavior, spam, or fraud. In doing so, we ensure our Website is used in accordance with our Terms and Conditions and remains free of harmful and inappropriate content. Securing our Website and keeping it a safe place for our users is our legitimate interest.
- Aggregate/De-Identify/Anonymize Data
We may aggregate, de-identify, and/or anonymize any information collected through our Website and our services so that such information is no longer linked to your personally identifiable information (such as your name or email address). We may use aggregated and anonymized information for any purpose, including for research and marketing purposes, and we may also share such information with third parties at our discretion.
UPDATING THIS POLICY
We may update this Privacy Policy from time to time. We will post the changes or information about them on our Website, and we will notify you of major modifications by email or through our Website.
Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted. By continuing to use our Website, you are confirming that you have read and understood the latest version of this Privacy Policy.